Refund policy

This policy covers payments for Real Federation membership: the Silver, Gold and Platinum plans. The webinar is free, so there is nothing to refund for it.

If you want a refund, ask as soon as you can after paying. We review each request against the plan you bought and how much of it you have already used.

Send us a message through the contact page and choose "Pricing and payment". Include:

• your full name and the email address on your account
• the plan you bought and the date you paid
• why you are asking for a refund

We will reply to tell you whether your refund is approved. An approved refund is paid back to the method you paid with wherever possible, and we will tell you when it has been sent.

The same approach applies to all three plans. For Gold and Platinum, the workshops you have already attended count as part of the plan you have used.

Parts of a plan that you have already used cannot be refunded. These include training sessions and workshops you have attended, and the digital ads support coupon once it has been redeemed.

Questions about refunds can be sent through the contact page.